On receipt, you are required to check the goods for any damage or shortages and note down any problems on the delivery receipt. If the item is badly damaged, refuse the item and contact us immediately. We will subsequently take back any damaged goods to be replaced completely free of charge.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Complete customer satisfaction is a matter of pride here at Chesterfield Lounge therefore we offer three guarantees for total piece of mind:
1) Choosing the right piece of furniture can be difficult even in a showroom. And often a wrong choice only becomes evident when you see the item in your own home. It may be too big, or too small, the colour may be too loud, or too subdued. You may even wish you’d chosen a different colour. Whatever the reason, if you’re not delighted with your choice, you have 21 days to let us know and we’ll collect the item(s) and refund your money, less any collection costs.
2) Assuming you are happy with your choice, and assuming fair wear and tear, every item is then guaranteed for one year against any defect of manufacture or materials. If a problem does arise you can inform us straight away. Within this guarantee period, we are able to treat your furniture as if you had purchased it locally. We usually require two repair estimates from your local repair centres and, once submitted, we are then able to assess the quotation and notify you accordingly.
We manufacture to the highest standards and we carefully inspect every item before delivery. Complaints are therefore extremely rare, but if you’re not entirely happy, we’re sure that you’ll find our concern matches yours. Should there be a fault in one of our suites or chairs, we will gladly replace the item free of charge or refund your money in full. Please remember that you have 21 days after delivery to change your mind giving you complete peace of mind!
3) Finally, we also offer an additional guarantee of 10 years for all our frames. Our guarantee is in addition to your statutory rights which remain unaffected.
Chesterfield Lounge do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
For orders made from the UK or the European Union, 20% VAT is included. All other orders are VAT free.
Chesterfield Lounge are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact us page.
Our Contact details:
209 Fletcher Road
Phone: 0044 161 818 2480
Fax: 0044 161 818 2480
Email: [email protected]
Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
A 50% deposit payment is required to secure your order with the balance due on despatch from our factory.
You may pay via credit card, UK sterling cheque or direct bank transfer (bank details will be advised after placing the order).
If you are shopping from outside the UK, your credit card company will convert the transaction into or your own currency in accordance with the current exchange rates.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping and Handling
Our delivery service is WORLD-WIDE and we only use carriers that specialise in furniture transportation ensuring an efficient home delivery service. The carrier will call and give you a time frame when they will be in your area. If the delivery is missed (for whatever reason) the delivery is rescheduled within 7-10 working days. Please note that it is your responsibility that what you ordered fits into your home or work entrance.
We will normally send your order to you in 6 to 8 weeks . International orders are generally received within 8-10 weeks. We will quote the approximate delivery leadtime on your sales order confirmation.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
If you need to reach us, please email us using the link on the contact us page, alternatively, you can call or fax us on 0161 818 2480 (International +44 161 818 2480) ] or write to us at Chesterfield Lounge, 209 Fletcher Road Preston , PR1 5HE, England or email us at [email protected] .